PRIVACY POLICY
Your Privacy Matters
This Privacy Policy explains what information we collect through our website, online store, checkout process, and WhatsApp communications, as well as how we use, store, and protect that information.
Information We Collect
We may collect the following information:
- Name, email address, and telephone number.
- Billing information when required for payment or tax purposes.
- Products, quantities, prices, services, and customization requests.
- Preferred pickup date and time.
- Order notes, allergy information, dietary restrictions, and event details voluntarily provided by the customer.
- Messages and information exchanged through WhatsApp.
If online payments are enabled, payment details may be processed by an external payment provider. Glassy Bites does not directly store complete credit or debit card information.
How We Use Your Information
We use personal information to:
- Process and manage orders.
- Confirm product availability and pickup arrangements.
- Prepare customized desserts and services.
- Communicate through email, telephone, or WhatsApp.
- Calculate prices, taxes, deposits, and order totals.
- Provide customer service and resolve order-related issues.
- Prevent fraud, misuse, or security incidents.
- Maintain accounting, tax, and business records.
- Improve our website, products, and customer experience.
- Send promotional communications when the customer has agreed to receive them.
WhatsApp and Third-Party Services
We may also share necessary information with:
- Website hosting and technical support providers.
- WordPress and WooCommerce services.
- Payment processors, when applicable.
- Accounting, legal, or professional service providers.
- Government authorities when required by law.
Glassy Bites does not sell or rent customer lists for monetary compensation.